There are a couple of reasons why you might be having trouble signing into your ADURO Mobile App account:
1. You went to the app store and tried to download and sign into the app using your existing member wellness site credentials. **You must have already activated your mobile account FIRST** Please note that the username/password you use to sign into your member site may not be the same as what you will use when signing into the app. You must FIRST go through your well-being account and follow the instructions in the GO MOBILE tile located on your home page.
2. Your company may not have rolled out the app yet. If you log into your member site and do not see a GO MOBILE tile then you are not eligible to use the app yet. I'm sure it's coming soon though. :)
3. If you previously set up your mobile app and are now having trouble signing in please use the password reset function to try to recover your password. To do this, go to the app's home screen and tap Log In > enter the email address associated with your app account and tap Log in with Aduro > tap I forgot my password. If you aren't sure what email you used then you might have to go through this a few times. Enter in the emails that you have access to and tap Send. There is an error that will pop up should you enter something that is not in the system. If you just can't get through this piece go ahead and back out to the home page again and tap Log In > tap Need Help? Contact Us at the bottom of the screen. Submit a ticket and our team will reach out to you as quickly as possible.