There are a couple of reasons why you might be having trouble signing into your ADURO Mobile App account:
1. You went to the app store and tried to download and sign into the app using your existing member wellness site credentials. **You must have already activated your mobile account FIRST** If this is you, please know that the username/password you use to sign into your member site may not be the same as what you will use when signing into the app. You must FIRST go through your well-being account and follow the instructions in the GO MOBILE tile located on your home page.
2. Your company may not have rolled out the app yet. If you log into your member site and do not see a GO MOBILE tile then you are not eligible to use the app yet. I'm sure it's coming soon though :)
3. If you previously set up your mobile app and are now having trouble signing in please use the password reset function to try to recover your password. To do this go to the app's home screen > click on Log In > Click on I FORGOT MY PASSWORD. If you aren't sure what email you used then you might have to go through this a few times. Enter in the emails that you have access to and click SEND. There is an error that will pop up should you enter something that does not exist. If you just can't get through this piece go ahead and back out to the home page again and click on QUICK SIGN UP > ADURO support link at the bottom. Submit a ticket and our team will reach out to you as quickly as possible.